We are delighted that THFC has decided not to renew its partnership with StubHub. THST has opposed the deal for four seasons and, with your support, had some success in restricting the original model’s ability to drive up prices. From next season, the ticket exchange will be taken back in house and operated by the Club, with technical support from Ticketmaster.
The fixture list for the 2017-18 Premier League season sees Spurs travel to Newcastle United for the opening game. Under new rules introduced by the Premier League, this season all clubs have to offer a proportion of the away allocation seats pitch side. This was agreed last summer, with clubs given a period of grace in order to implement any necessary changes. But Newcastle United have been given dispensation not to offer seats pitch side.
Today, THFC opened Phase 3 of the ticketing process for next season at Wembley. We’ve been discussing options with the Club for many months, and lobbying hard for solutions fans have indicated they want to see. As we’ve done before, we’re now going to cover what the Club has decided to do, explain the positions we took, and give the Trust’s view on those positions. We’ve tried to set this out as simply as possible, but it’s a detailed process, so you’ll need to bear with us. To be clear, the Club takes the decisions – we try to influence those decisions.
Meeting with the THFC Board – 2 May
The Lane - The Finale
Away match data 2016-17
West Ham away – advice for fans
Leicester away – Virgin Media subsidy and chartered train – 18 May
THST End of Season BBQ at the Antwerp Arms – 28 May
Premier League Structured Dialogue meeting – minutes published
Update from Mace re: Park Lane closure
Earlier this afternoon, Tottenham Hotspur Limited announced the signing of a five-year bank financing arrangement to support the financing of the new stadium. The Club statement can be read here.
Our initial thoughts are shared below.
There’s been a lot of debate around away match ticket allocation this season. THST has kept a season-by-season record of the away application process since 2012, and that gives us a chance to analyse the trends.
Mace has issued the following community update regarding the Northumberland Development Project - namely the new stadium. This contains information around the decommissioning of White Hart Lane and the next phase of works. We thought this would be of interest to fans, so we're sharing here.
Mace has asked that any queries are directed to the 24 hour helpline referenced in the newsletter. Local residents should note there is a drop in event scheduled for Thursday 25 May, also.
Tottenham Hotspur Supporters’ Trust
Tottenham Hotspur Football Club
Board to Board Meeting
Minutes and Report
Tuesday 2 May 2017
Tottenham Hotspur Football & Athletic Co Ltd, Lilywhite House, 6pm
On 11 April, THST met with reps from WHUFC, THFC, Metropolitan Police, London stadium, WHU supporter committee reps and the Football Supporters Federation to discuss THFC’s first visit to the London Stadium. Here’s a summary of the discussions and, as much of this is new information about a new venue, we’ve gone into a bit more detail than usual.
This will be a Category C IR game. Sufficient police to deal with any eventualities will be deployed from mid-afternoon onwards in strategic localities around the stadium and Olympic Park and at specific locations elsewhere in London.
No significant problems with entering the stadium have been reported this season. The Met refer to this as a ‘soft ingress’ – which means fans arrive gradually over time rather than all at once. There will be 35 West Ham SLO’s on hand to direct fans across the Olympic Park from major transport hubs and from Westfield.
The walk time from Stratford (Central, Jubilee lines and rail) station to the stadium is at least 30 minutes. Pudding Mill Lane (DLR) and Hackney Wick (Overground) stations are also useable, and fans should allow a similar time to walk to the stadium from those stations.
NB: This afternoon, West Ham United has advised away fans to use Pudding Mill Lane or Hackney Wick stations to access the stadium. This is apparently due to the closure of the South Lawn area of the park for a private event. Fans who make their way from Stratford Station will be requested to walk around Loop Road to the away turnstiles due to this closure.
Away fans will enter the ground via 8 turnstiles at Gate D, accessed by Bridge 4. This is in the South West corner of the stadium.
Spurs has both an upper and lower allocation across blocks 117, 118, 218 and 219. The lower tier housing c 1800 fans and the upper around 1200. There is a significant gap between the lower and upper tier inside the stadium bowl. Both upper and lower tier allocations will be fed through the same entrance and share the same concourse and refreshment facilities inside the stadium.
Fans are advised that there will be a full search procedure on the night. Bags can be taken into the ground but laptops, flasks etc. should be left at home. There are no facilities for ‘left luggage’ or storage for any prohibited items at the ground.
Pubs and off licences within a two-mile radius of the stadium have been asked to stop serving alcohol one hour before kick-off. Local pubs have been asked not to serve football fans between 7pm and 8pm. Westfield Shopping Centre will close to fans two hours before kick-off (from 6pm) and there is no through route to the stadium. A controlled drinking zone will be in place where alcohol is not permitted on the streets.
Bars inside the London Stadium will be open and serving alcohol before kick-off. No alcohol will be served at half time in the away section.
Inside the ground, the away section is fully segregated, including on the concourse. There will be a 15-seat segregation line on one side and a 13-seat seg line on the other, as well as physical gaps between sections of the stand. The seg lines will be staffed by stewards and police. THFC will be taking 25 of our own travelling stewards, as is normal practice. There will be c 900 stewards throughout the stadium in total.
A state-of-the-art CCTV system is in place. In addition, c 50 stewards with bodycams will be deployed, and these cams can be used to record audio and video when it is deemed necessary by stadium staff, in line with standard practice.
Exiting the stadium, away fans will be directed onto the concourse, with barriers channelling them to either Pudding Mill Lane or Hackney Wick station. The area immediately outside the exit will be a sterile area.
Pudding Mill Lane is quite a small station, so queuing is likely. Trains run every 7 minutes, and each train has just 4 carriages. Hackney Wick trains run once every 15 minutes, and are normal Overground trains with more carriages. There are no additional match day trains servicing either of these stations.
Away fans wishing to use Stratford station will be permitted to do so but will be directed via the Loop road.
There will be between 80 and 90 British Transport Police on duty in and around major transport hubs on the night.
There will be no bars open after the game, and police will be enforcing the no alcohol policy.
Detailed information for disabled away supporters will be sent to THFC and duly circulated.
West Ham United has provided a Visiting Supporters Guide. This includes access routes and directions to the stadium from all transport hubs. THFC has also emailed this to all fans registered as purchasing a ticket for this fixture in the last hour.
4 May 2017
Season Ticket prices for Tottenham Hotspur’s year at Wembley Stadium have been announced today by the Club. THST has been discussing pricing for our year at Wembley with THFC for some time. So now we want to set out clearly what we lobbied for, and make our position clear on what has been announced.
We are pleased that fans will once again not be facing real increases in the price of their Season Tickets, and that top-line prices are lower than this year. Our minimum objective was ticket price parity and that has been achieved and, in most cases, exceeded. However, we have mixed feelings about the overall packages on offer and would have expected the pricing to have been more in line with the proposals we submitted last month.
In brief, the headline developments are:
• No Season Ticket seat at Wembley will cost more than the equivalent price at White Hart Lane, accounting for the loss of two cup games. The majority will cost less
• Every Season Ticket holder will have the choice to move into a seat at the price point they prefer, starting at £695
• Up to 18,000 new Season Tickets will be opened up to the waiting list giving Bronze members the opportunity to start their Season Ticket life this summer
• Concessions for Juniors and Seniors will apply throughout the stadium
However, once the loss of two cup games, extra travel costs for many fans, and the more expensive facilities at Wembley are factored in, any reduction in the cost of attending a match for the majority of General Admission fans is negligible. We would have liked the Club to have gone further.
However, our dialogue with the Club has resulted in some significant concessions being secured from the original proposals we were presented with, demonstrating the value of those discussions.
Let’s look at the key points in more detail.
Since Tottenham Hotspur Ltd (THL) published its financial statements for 2015-16, finance professionals on the THST Board have been analysing them. That analysis has led us to pose a number of questions we believe are of legitimate interest to the Club’s supporters. It also provides us with an opportunity to begin to improve the conversation between the Club and its fans about finances and, in doing so, to move further towards establishing a standard for the game. A brief summary can be read below, and the full report is available as a PDF attached to this post.
Along with the rest of the football community, we were shocked and saddened to hear that Ugo Ehiogu had passed away earlier this morning at the age of 44. Our deepest condolences go to his family, friends and colleagues.
Ugo had a distinguished playing career before joining the staff of Tottenham Hotspur as Under-23's coach and will be remembered by Spurs fans for the work he did developing youth players in an academy that has done so much to create the current sense of togetherness and pride at the Club.
Our thoughts are with all concerned at this very sad time.
21 April 2017
On 19 April, the Club released a small number of additional tickets for the home match against Arsenal, scheduled for Sunday 30 April 2017. Member tickets for this Category A game were originally allocated via loyalty points, in line with the changes made to home ticketing this season.
As part of the Twenty’s Plenty campaign, fans successful in getting tickets to the away Premier League game at Leicester City on 18 May 2017 will be able to claim up to £10 of the price of their match ticket back.
The ground-breaking initiative is possible thanks to a partnership between Virgin Media and the Football Supporters’ Federation that subsidises the cost of all tickets down to £20 at a single away fixture for all Premier League clubs.