The first three games at Wembley have thrown up quite a few issues around crowd and queue management. We're in regular contact with the Club and we asked for a call with them and Wembley National Stadium Limited (WNSL) to try to resolve these issues. That call took place this afternoon and we wanted to update supporters as soon as possible.
Mace has issued the following community update regarding the Northumberland Development Project - namely the new stadium. This contains information around the decommissioning of White Hart Lane and the next phase of works. We thought this would be of interest to fans, so we're sharing here.
Mace has asked that any queries are directed to the 24 hour helpline referenced in the newsletter. Local residents should note there is a drop in event scheduled for Thursday 25 May, also.
Season Ticket prices for Tottenham Hotspur’s year at Wembley Stadium have been announced today by the Club. THST has been discussing pricing for our year at Wembley with THFC for some time. So now we want to set out clearly what we lobbied for, and make our position clear on what has been announced.
We are pleased that fans will once again not be facing real increases in the price of their Season Tickets, and that top-line prices are lower than this year. Our minimum objective was ticket price parity and that has been achieved and, in most cases, exceeded. However, we have mixed feelings about the overall packages on offer and would have expected the pricing to have been more in line with the proposals we submitted last month.
In brief, the headline developments are:
• No Season Ticket seat at Wembley will cost more than the equivalent price at White Hart Lane, accounting for the loss of two cup games. The majority will cost less
• Every Season Ticket holder will have the choice to move into a seat at the price point they prefer, starting at £695
• Up to 18,000 new Season Tickets will be opened up to the waiting list giving Bronze members the opportunity to start their Season Ticket life this summer
• Concessions for Juniors and Seniors will apply throughout the stadium
However, once the loss of two cup games, extra travel costs for many fans, and the more expensive facilities at Wembley are factored in, any reduction in the cost of attending a match for the majority of General Admission fans is negligible. We would have liked the Club to have gone further.
However, our dialogue with the Club has resulted in some significant concessions being secured from the original proposals we were presented with, demonstrating the value of those discussions.
Let’s look at the key points in more detail.
On 19 April, the Club released a small number of additional tickets for the home match against Arsenal, scheduled for Sunday 30 April 2017. Member tickets for this Category A game were originally allocated via loyalty points, in line with the changes made to home ticketing this season.
Here’s some information for fans ahead of Saturday’s FA Cup semi-final against Chelsea. We understand the Club will also be issuing advice and information before the game, so please keep an eye on the Club website.
With time short and both sets of supporters familiar with Wembley Stadium, reps from fan groups, the police, Wembley National Stadium Limited and the clubs opted not to meet but instead to share the messages through the channels available.
Representatives of THST attended a routine meeting at the Metropolitan Police’s Lambeth Headquarters on Wednesday evening ahead of Sunday's FA Cup Quarter Final with Millwall. Representatives from Millwall supporter groups, Tottenham Hotspur Football Club, British Transport Police and the Football Supporters’ Federation were also present.
In November, representatives of the Chelsea Supporters' Trust, Spirit of Shankly, THST and the Football Supporters' Federation met with senior Executives from Sky Sports to discuss the impact of the rescheduling of Premier League matches for broadcast on match going fans, particularly away supporters. A further meeting was held on 22 February, with comment to follow.
Tottenham Hotspur Supporters’ Trust
Tottenham Hotspur Football Club
Board to Board Meeting
Minutes and Report
Tuesday 28 February 2017
Tottenham Hotspur Football & Athletic Co Ltd, Lilywhite House, 6pm
New Spurs Stadium
Away travel: Sunderland and Liverpool
FA Cup pricing and sales mechanism
Premier League Trusts Meeting with Supporters Direct
TV fixtures and broadcast picks
Home ballots and half season memberships
With ticketing at Spurs such a hot topic, we were delighted to secure the most senior ticketing executive at THFC – Ian Murphy (IM) - as a guest speaker for our latest Members’ Meeting. This took place on Tuesday evening, 15 November, in the function room of the William Blake pub on Old Street. Around 50 Trust members took the opportunity to question Ian on ticketing specifics in person with several others sending questions in advance on email.
THFC’s Head of Supporter Services, Jonathan Waite (JW), was also on hand to respond to any broader, customer service questions.
The meeting was chaired by Trust co-chair Martin Cloake (MC) with fellow co-chair Kat Law (KL) explaining the Trust position on several issues during the discussions.
It was a lively event and we’ve tried to include as much detail as possible in this report.
Earlier today, THST made a formal complaint to Tottenham Hotspur Football Club over the late rearrangement of the home fixture against Burnley, now scheduled for Sunday 18 December. We’re pleased to learn that the Club has now agreed to compensate Season Ticket holders who had paid for non-refundable travel and/or accommodation for the original match date of Saturday 17 December before the fixture change was announced.
THST Members’ Meeting – 15 November
London Football Fan Forum – 6 October
Police Safety Forum – 3 October
Battle of the Somme: Centenary commemoration – 19 October
Catering Meeting with THFC and Levy Restaurants – 2 October