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 On the evening of Tuesday 8 October 2019, representatives of the Trust Board met with representatives of the Spurs Executive Board and senior Club staff for a scheduled 'Board to Board' meeting. The following notes from the session have been signed off by both the Trust and the Club.
 On 20 September, the Club announced that it had completed the refinancing of the bridging loans provided by three banks in 2017 to finance the new stadium build. The announcement was accompanied by an interview with Daniel Levy in the Financial Times (paywall). The existing debt of £637m was repayable in 2022. As the Club would be unable to repay this amount from current cash flows it was facing a financial cliff edge with the clock ticking (to coin a phrase). The refinancing is, therefore, good news and the publicised terms are better than we anticipated in our earlier analysis of the Club’s financials.
 Updates on:
Next meeting with the Spurs Board Members’ Event: Who will think of the fans? Arsenal away: follow up and meeting with Islington Council Manchester City away: follow up Olympiacos away planning and ticketing THST Q3 Board meeting Business Community Liaison Group meeting Meeting with Spurs Women Catering meeting with Levy Restaurants Sanctions and banning policy, ticketing appeals policy, flag policy – update Accessible parking Fans for Diversity Awards On the Ball campaign - update Thomas Cook Sport - update Away coach parking – update  We’re aware the official advice for fans travelling to support Spurs at Olympiacos next week is quite onerous. We have been talking to the Club about the advice and arrangements for the trip, so we thought it was worth sharing some of that conversation. We’ve also consulted other supporter groups with experience of travelling to Athens.
 We're delighted to welcome Kevin Miles, CEO of the Football Supporters' Association, to our Autumn members' event. Kev has represented the interests of football fans nationally and internationally to key stakeholders including the FA, Premier League, UEFA and FIFA for over two decades, having previously worked in journalism and broadcasting.
 Updates on:
Planning for Arsenal away Club sanctions and banning policy Ticketing issues at Newcastle, Aston Villa and Inter Milan Ticketing: Champions League, Exchange and away breakdowns European Finals proposal: #FortheFans Catering survey for August Club Y Word survey Club flag policy On the Ball campaign Thomas Cook Sport Business and Community Liaison Group meeting  We've spoken with the Metropolitan Police's Dedicated Football Officers (DFO's) for Arsenal and Spurs, and with THFC's Supporter Services and Safety teams ahead of our visit to the Emirates on Sunday. To follow are some points we think visiting fans should be aware of so please take a couple of minutes to read and share with fellow match-attenders. This is a Category C IR game.  The fan experience at UEFA finals must be improved, say fan groups of last year’s four finalists.
Ahead of tomorrow’s draw in Monaco for the Champions League and Europa League 2019/20 tournaments, supporters of last season’s four finalists are calling for changes in how UEFA manage the finals.  Ahead of the group stage draw on 29 August, the Club has confirmed to THST that it will not be offering Champions League multi-game ticket packages at a discount for this season. We’re extremely disappointed with this decision; a move which, in our opinion, further erodes the value of a season ticket and One Hotspur membership.
 The fact that over 80% of respondents to our recent survey said they had been inconvenienced by kick-off times being moved for live broadcast would give any business cause for concern. Any business, that is, apart from football, which continues to see the money it receives from the TVcos as more important than its audience. This has to change.
 The incredible approval ratings for the new stadium could be taken as indicating that the long conversation over ticket pricing has finally been settled. Our survey results suggest taking that view would be foolish at best.
The survey is now in its sixth year, and over 4,300 fans contributed, making it the largest regular survey of fan opinion at Spurs.  Updates on:
THST Fan Survey 2019: the results Member ticketing for the coming season One Hotspur Member propositions European Finals proposal: #FortheFans Thomas Cook Sport follow up VAR explained On the Ball campaign Business & Community Liaison Group meeting – 23 July  The standout finding in this year’s THST survey is the 95% satisfaction rating with the fan experience at the new stadium. That is an astonishing percentage for any survey. It’s also clear that the stadium is having a significant impact on fan behaviour, with so many getting to the ground well in advance of kick-off.
 The new Tottenham Hotspur Stadium has been rated a hit by a stunning 95% of fans who responded to the annual survey of fan opinion carried out by the Tottenham Hotspur Supporters' Trust. This year over 4,300 fans, the most to respond in the survey’s six-year history, gave their views on a range of issues from ticketing to TV scheduling to national campaigns. But it is the positive response to the new stadium that catches the eye.
 THST Board member Martin Buhagiar represented the Trust at a VAR session that detailed how the system will work in the Premier League next season. The event was hosted by Premier League Productions, at Stockley Park, Uxbridge - the venue where Video Assistant Referees will be based during games when the new season kicks off.
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