THST representatives took part in a planning call earlier this week with the Clubs, Police, London Stadium reps and fan reps ahead of our Premier League tie at West Ham in order to provide advice to our fans travelling to Saturday’s game.
The match will be a Category C game. The police have said they will be taking a “proportionate” approach during the day and will be present inside and outside the stadium. A team of 12 x THFC stewards will also be present, working into colleagues at WHUFC, to assist travelling fans with wayfinding and customer service.
The stadium will open at 11.00am for a 12.30pm kick-off, with corporate areas opening at 10.00am. Alcohol will be served in the away concourse before the match and, providing there are no incidents of anti-social behaviour, alcohol will also be served in the away concourse at half time. This is the first occasion we’ve secured a positive commitment in this regard at the London Stadium and we’d encourage our support to show we are responsible adults and can handle a bottle of Carlsberg at half time!
Local bars and pubs will not be open for away fans. Pubs in Liverpool Street will be open at the landlord’s discretion at the usual licensed hours. At the time of writing, the police are not aware of any planned closures, although this could yet change. Westfield shopping centre will be open and accessible. A controlled drinking zone will be in operation around the stadium.
Spurs fans using Stratford station are advised to walk to the end of Montfitchet Road and then cross the blue bridge and turn left and then immediately right. This will take you to the away turnstiles. The advice is to arrive at Stratford no later than one hour before kick-off. The walk takes around 25-30 minutes.
We are informed that Pudding Mill Lane station on the DLR is scheduled to be open on Saturday. This is the closest station to the away end at the London Stadium. NB: Greater Anglia rail services from Bishops Stortford will be diverted into Liverpool Street this weekend so customers for Stratford will need to change at Liverpool Street.
Security searches will be conducted on the bridges, not at the turnstiles, as per our last visit. Once fans are through the bridge searches, they will be in a sterile zone and there will be no further searches. If you have to bring a bag (no bigger than A4, please) it will be searched, and large bags (and, indeed suitcases) will not be allowed in. (Golf umbrellas are also prohibited, which we appreciate will have a huge impact on our travelling support). A full list of prohibited items can be viewed here.
The away entrance is through eight turnstiles at Gate D, which is accessed via Bridge 4 in the South West corner of the stadium. Spurs has an allocation of 3,000 tickets across blocks 117, 118, 218 and 219. The upper tier holds c 1,200 and the lower c 1,800. The internal concourse is fully segregated. Segregation lines will be staffed by stewards and police.
A state-of-the-art CCTV system is in place, which has been improved since our last visit.
Inside the stadium, stewards will be checking tickets on entrance to the lower and upper tiers to prevent migration from one area to another.
As regards standing, West Ham United has to operate within existing ground regulations. Fans should expect to be asked to sit at regular intervals throughout the game and the stewards will also ensure all gangways and aisles are kept clear at all times. We have been assured that no fan will be ejected solely for persistent standing, but they would for abusive or combative behaviour, so please bear that in mind if you’re asked to sit.
There are no plans for a hold back at the end of the match, but this could change on the day. On leaving the stadium, you may be taken on a different route back to Stratford station. The police are finalising as we type. We are assured this will be a shorter route with plenty of signage and fan communication, particularly if there is a need to stop and hold crowds at certain points along the way.
Detailed information for disabled away supporters is being circulated to registered disabled fans. Contact supporterservices@tottenhamhotspur.com if you have any questions or have not received this information.
Enjoy the game and COYS.
THST Board
21 November 2019
The stadium will open at 11.00am for a 12.30pm kick-off, with corporate areas opening at 10.00am. Alcohol will be served in the away concourse before the match and, providing there are no incidents of anti-social behaviour, alcohol will also be served in the away concourse at half time. This is the first occasion we’ve secured a positive commitment in this regard at the London Stadium and we’d encourage our support to show we are responsible adults and can handle a bottle of Carlsberg at half time!
Local bars and pubs will not be open for away fans. Pubs in Liverpool Street will be open at the landlord’s discretion at the usual licensed hours. At the time of writing, the police are not aware of any planned closures, although this could yet change. Westfield shopping centre will be open and accessible. A controlled drinking zone will be in operation around the stadium.
Spurs fans using Stratford station are advised to walk to the end of Montfitchet Road and then cross the blue bridge and turn left and then immediately right. This will take you to the away turnstiles. The advice is to arrive at Stratford no later than one hour before kick-off. The walk takes around 25-30 minutes.
We are informed that Pudding Mill Lane station on the DLR is scheduled to be open on Saturday. This is the closest station to the away end at the London Stadium. NB: Greater Anglia rail services from Bishops Stortford will be diverted into Liverpool Street this weekend so customers for Stratford will need to change at Liverpool Street.
Security searches will be conducted on the bridges, not at the turnstiles, as per our last visit. Once fans are through the bridge searches, they will be in a sterile zone and there will be no further searches. If you have to bring a bag (no bigger than A4, please) it will be searched, and large bags (and, indeed suitcases) will not be allowed in. (Golf umbrellas are also prohibited, which we appreciate will have a huge impact on our travelling support). A full list of prohibited items can be viewed here.
The away entrance is through eight turnstiles at Gate D, which is accessed via Bridge 4 in the South West corner of the stadium. Spurs has an allocation of 3,000 tickets across blocks 117, 118, 218 and 219. The upper tier holds c 1,200 and the lower c 1,800. The internal concourse is fully segregated. Segregation lines will be staffed by stewards and police.
A state-of-the-art CCTV system is in place, which has been improved since our last visit.
Inside the stadium, stewards will be checking tickets on entrance to the lower and upper tiers to prevent migration from one area to another.
As regards standing, West Ham United has to operate within existing ground regulations. Fans should expect to be asked to sit at regular intervals throughout the game and the stewards will also ensure all gangways and aisles are kept clear at all times. We have been assured that no fan will be ejected solely for persistent standing, but they would for abusive or combative behaviour, so please bear that in mind if you’re asked to sit.
There are no plans for a hold back at the end of the match, but this could change on the day. On leaving the stadium, you may be taken on a different route back to Stratford station. The police are finalising as we type. We are assured this will be a shorter route with plenty of signage and fan communication, particularly if there is a need to stop and hold crowds at certain points along the way.
Detailed information for disabled away supporters is being circulated to registered disabled fans. Contact supporterservices@tottenhamhotspur.com if you have any questions or have not received this information.
Enjoy the game and COYS.
THST Board
21 November 2019
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