The standout finding in this year’s THST survey is the 95% satisfaction rating with the fan experience at the new stadium. That is an astonishing percentage for any survey. It’s also clear that the stadium is having a significant impact on fan behaviour, with so many getting to the ground well in advance of kick-off.
The new Tottenham Hotspur Stadium has been rated a hit by a stunning 95% of fans who responded to the annual survey of fan opinion carried out by the Tottenham Hotspur Supporters' Trust. This year over 4,300 fans, the most to respond in the survey’s six-year history, gave their views on a range of issues from ticketing to TV scheduling to national campaigns. But it is the positive response to the new stadium that catches the eye.
THST Board member Martin Buhagiar represented the Trust at a VAR session that detailed how the system will work in the Premier League next season. The event was hosted by Premier League Productions, at Stockley Park, Uxbridge - the venue where Video Assistant Referees will be based during games when the new season kicks off.
Last week, members of the Trust Board met with the Head of Ticketing and the Ticket Office Manager at THFC for a long overdue catch-up ahead of the new season. The day before the meeting, we were informed of planned changes to the match ticket sales process for One Hotspur members, details of which have been released by the Club today. As a membership organisation, we think it’s important we clarify our position on those changes and explain in detail what we lobbied for during our recent meeting.