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New Spurs Stadium Away travel: Sunderland and Liverpool FA Cup pricing and sales mechanism Premier League Trusts Meeting with Supporters Direct TV fixtures and broadcast picks Home ballots and half season memberships Catering  Updates on:
 With ticketing at Spurs such a hot topic, we were delighted to secure the most senior ticketing executive at THFC – Ian Murphy (IM) - as a guest speaker for our latest Members’ Meeting. This took place on Tuesday evening, 15 November, in the function room of the William Blake pub on Old Street. Around 50 Trust members took the opportunity to question Ian on ticketing specifics in person with several others sending questions in advance on email.
THFC’s Head of Supporter Services, Jonathan Waite (JW), was also on hand to respond to any broader, customer service questions. The meeting was chaired by Trust co-chair Martin Cloake (MC) with fellow co-chair Kat Law (KL) explaining the Trust position on several issues during the discussions. It was a lively event and we’ve tried to include as much detail as possible in this report.  Earlier today, THST made a formal complaint to Tottenham Hotspur Football Club over the late rearrangement of the home fixture against Burnley, now scheduled for Sunday 18 December. We’re pleased to learn that the Club has now agreed to compensate Season Ticket holders who had paid for non-refundable travel and/or accommodation for the original match date of Saturday 17 December before the fixture change was announced.
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THST Members’ Meeting – 15 November London Football Fan Forum – 6 October Police Safety Forum – 3 October Battle of the Somme: Centenary commemoration – 19 October Catering Meeting with THFC and Levy Restaurants – 2 October  Rachel Martin, Katrina Law and Martin Cloake of the THST Board met with Paul Boon of Levy Restaurants, Richard Knott and Jonathan Waite of Tottenham Hotspur for a chat around the match day catering at White Hart Lane ahead of the Manchester City match. Levy Restaurants (no relation to DL) are five games into their Tottenham contract, having replaced Centerplate in the summer. Here’s what was discussed.
 Before our latest meeting with the Spurs Board, we canvassed Trust members and the wider fan base for questions they wanted asked at that session.
We were overwhelmed with a large number of detailed ticketing queries, which were better suited to a dedicated ticketing discussion than to the more strategic meeting of the two Boards. So, we spoke with senior THFC ticketing and supporter services staff separately to cover off as many queries as possible. Here’s what was discussed, which we hope you’ll find useful.  Updates on:
THST / THFC Board to Board Meeting – 19 Sept THST Members’ Meeting – 15 November Stadium Community Liaison Group Meeting – 26 Sept Flags at White Hart Lane and Wembley Shuttle buses at Stoke City – 10 Sept Gillingham EFL Cup Pricing CSKA Moscow away – 27 Sept  Tottenham Hotspur Supporters’ Trust
Tottenham Hotspur Football Club Board to Board Meeting Minutes and Report Monday 19 September 2016 Tottenham Hotspur Football & Athletic Co Ltd, Lilywhite House, 6pm  For the past three seasons, tickets for domestic home Cup games at White Hart Lane have been priced extremely competitively, with every match hosted at Tottenham last season charging just £10 for seniors and £5 for juniors in all areas of the ground. The FA Cup third round tie against Leicester City last January, for example, saw adults charged £20 for their seats.
THST welcomes the Club's decision to give season ticket holders most affected by building work in the north east corner of the ground a part-refund. All affected season ticket holders are being contacted by the Club to be informed that they will be getting a refund of 12.5% on the price paid to renew their ticket.
The club said: "Whilst for games that are played in decent weather we will only see a minimal (if any) impact on supporters, we as a Club have taken the view that the potential change to surroundings and the experience in poor weather conditions warrant this part-refund to be provided at this stage rather than retrospectively."  Updates on:
 Spurs fans are largely satisfied with the match day atmosphere at White Hart Lane, and like the efforts made to boost visual displays of support with flags and banners. And there’s still very strong support for a safe standing area in the Club's new stadium.
The latest Tottenham Hotspur Supporters' Trust (THST) end-of-season survey, completed by more than 1,600 fans across June & July, shows that 70% were satisfied with the match-day atmosphere at White Hart Lane last term. |
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