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 Tottenham Hotspur Supporters’ Trust
Tottenham Hotspur Football Club Board to Board Meeting Minutes and Report Tuesday 28 February 2017 Tottenham Hotspur Football & Athletic Co Ltd, Lilywhite House, 6pm  With ticketing at Spurs such a hot topic, we were delighted to secure the most senior ticketing executive at THFC – Ian Murphy (IM) - as a guest speaker for our latest Members’ Meeting. This took place on Tuesday evening, 15 November, in the function room of the William Blake pub on Old Street. Around 50 Trust members took the opportunity to question Ian on ticketing specifics in person with several others sending questions in advance on email.
THFC’s Head of Supporter Services, Jonathan Waite (JW), was also on hand to respond to any broader, customer service questions. The meeting was chaired by Trust co-chair Martin Cloake (MC) with fellow co-chair Kat Law (KL) explaining the Trust position on several issues during the discussions. It was a lively event and we’ve tried to include as much detail as possible in this report.  Updates on:
THST Members’ Meeting – 15 November London Football Fan Forum – 6 October Police Safety Forum – 3 October Battle of the Somme: Centenary commemoration – 19 October Catering Meeting with THFC and Levy Restaurants – 2 October  Before our latest meeting with the Spurs Board, we canvassed Trust members and the wider fan base for questions they wanted asked at that session.
We were overwhelmed with a large number of detailed ticketing queries, which were better suited to a dedicated ticketing discussion than to the more strategic meeting of the two Boards. So, we spoke with senior THFC ticketing and supporter services staff separately to cover off as many queries as possible. Here’s what was discussed, which we hope you’ll find useful.  Tottenham Hotspur Supporters’ Trust
Tottenham Hotspur Football Club Board to Board Meeting Minutes and Report Monday 19 September 2016 Tottenham Hotspur Football & Athletic Co Ltd, Lilywhite House, 6pm
 THFC today announced its ticketing policy for One Hotspur members for the 2016/17 campaign. THST has been involved in detailed discussion for some time with the Club about ticketing during the final season at White Hart Lane, one we all know will be challenging.
We’ve consistently argued for solutions that are as fair as possible, and that benefit the broadest range of fans. And we’re pleased that the Club has listened to what we’ve said. We’d like to briefly set out the positions we’ve argued, and our views on what’s been decided.  Tottenham Hotspur Supporters’ Trust
Tottenham Hotspur Football Club Board to Board Meeting Minutes and Report Tuesday 24 May 2016 Tottenham Hotspur Football & Athletic Co Ltd, Lilywhite House, 6pm
 The Board of the Tottenham Hotspur Supporters' Trust met with the Executive Board of Tottenham Hotspur Football Club on 20 November 2014 for a scheduled Board to Board Meeting.
 Tottenham Hotspur Supporters’ Trust News
August 2014 Updates on: 1. Meetings - Affordable Football for All: FSF March and PL Meeting on 14 August 2. Policing – West Ham United on 16 August 3. StubHub price cap 4. Fan Survey Results 5. Surfing Flag Result  TOTTENHAM HOTSPUR SUPPORTERS’ TRUST
STATEMENT The campaign to stop the price of tickets being forced up on StubHub has secured another victory. It's come to our attention that it is not possible to list a ticket for more than £200 - a significant change to how the scheme operated last year.  Tottenham Hotspur Supporters’ Trust News
April 2014 April's summary from THST, which includes updates on: 1. Meetings:Annual General Meeting, THST Board Meeting, THFC THST Board to Board Meeting, Football Supporters’ Federation Meeting  THST welcomes THFC's decision to listen to the concerns of fans over the StubHub ticket exchange scheme. The decision to prevent the flipping (resale) of tickets is a very important one, as it prevents so-called "professional resellers" - or touts - from taking advantage of the system.
 Summary
A productive fortnight for THST with updates on the following: Annual General Meeting, Stop StubHub Campaign, Ticketing, Arsenal FA Cup Allocation, Safe Standing Survey, Surfing Flag, World Book Day, Credit Unions  Season Ticket Pricing - THFC will confirm pricing for the 2014/2015 season by mid March and the renewal timetable will be the same as last year (mid May)
- THST is hopeful that our requests for concessions to be increased to U18 are, at least, being acknowledged by the Club. Again, we hope for news by mid March  It’s been a busy month at THST - we have updates on the following: Safe Standing, The ‘Y’ Word, Ticket Pricing, Stop StubHub, Arsenal FA Cup Ticket Allocation, Loyalty Points, AGM, Surfing Flag, Antwerp Arms, World Book Day, Roll of Honour Event, No To Hull Tigers
 Having received headline data on StubHub sales for the first six Premier League home games of this season, it is clear that the StubHub resale platform is pushing up the price of tickets to watch Tottenham Hotspur.  Summary:
Biggest win of the week was receiving confirmation from THFC of the reduced pricing for the FC Sheriff UEL home game and the Hull City League Cup match, following discussions over the past month to this affect.  On 21st May 2013, the Board of Tottenham Hotspur Supporters' Trust issued a statement regarding the commercial partnership between Tottenham Hotspur Football Club and StubHub UK, who are running the official ticket resale facility from the start of the 2013 season until the close of the 2014/2015 season.
 Summary:
Another media-heavy week for THST regarding the Y Word debate. From BT Sports ‘Life’s a Pitch’ to the front page of the Metro, via The Voice of Russia, communicating our stance on this complex, sensitive subject has been a priority, with more interviews scheduled for next week, also. .  Summary:
Another busy week for THST, dominated by The FA statement on the Y word, released on Monday 9th September. Reflecting Spurs fans view point on this sensitive and complex matter is a responsibility THST take incredibly seriously and we will do our utmost to ensure the opinions of Tottenham Hotspur supporters are carefully considered at every stage moving forward.  Summary:
Stadium Access Cards: confirmation from THFC as to reason for issues at Swansea/Tbilisi and steps to rectify this. StubHub: explanation from THFC as to queues pre Swansea and learnings moving forward. Away Fans Experience: confirmation from THFC that the Premier League grant will be used on subsidised coach travel. Madrid Partnership: epetition passed onto THST by e-Spurs.  Summary of THST activities:
Stadium access cards: THST has raised concerns over the inefficiency of communications between the Club and members regarding the issuing of new access cards for the 2013/2014 season.  THST has been extremely busy in the past week, raising fans concerns with both
the Club and the Premier League around immediate campaign issues (Away Tickets, Loyalty Points, Balcony Banners, StubHub, Fan Groups, Away Travel). |
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