Chelsea v Spurs FA Cup semi-final, 5:15pm, Saturday 22 April 2017

FREQUENTLY ASKED QUESTIONS
Following confirmation of Spurs’ FA Cup semi-final v Chelsea on Saturday 22 April at 5:15pm at Wembley stadium, THFC has now released ticketing details for this fixture, which can be read here.
There’ll no doubt be other questions fans would like covering. So we’re running an FAQ list on this page. We’ll add to this as and when more questions come in.
We hope this is of help.

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1. Pricing for this match is set by the FA and has been frozen since 2014. Concessions are charged at £10 less than full price tickets in all areas of Spurs' allocation (for Under 18's and Over 65’s)
2. Spurs has been allocated the East end of the stadium
3. The total Spurs allocation for this fixture is 32,637
4. THST has asked how many of the full allocation will go to General Admission fans after corporate/ partner/ sponsor take up. THFC has not yet provided an answer to this question
5. There are currently c 20,000 GA Season Ticket holders
6. Each ST holder is guaranteed the opportunity to purchase a ticket for this match
7. ST holders can purchase online across a 2 day window in up to groups of 20. Full details here
8. There will not be enough tickets for every Bronze and Lilywhite member. Members tickets will be allocated by loyalty points following a 4 day application window*. Full details here. (NB: The application period for the last Premier League home ballot of the season v Manchester United opens at 10am on Monday 27 March. We would advise members to submit their Wembley applications before this time, when traffic to the website is anticipated to be higher)
9. THST has asked how many tickets, roughly, will be available for members, working on the assumption that every ST holder buys a ticket. THFC has not yet provided an answer to this question but reassured that the ST window will close in sufficient time for every remaining GA seat to be made available for members
10. The lack of price choice for members has been queried. THFC responded that this was the norm for fixtures of this type and is exactly how semi-finals have been run in the past. It’s impossible for Spurs to predict the take up at various price points during the ST window and the subsequent availability for members
11. Members tickets will be allocated by loyalty points. While members can apply in up to groups of 20, only those with the required number of loyalty points will be allocated a ticket. There is no group average. Once all applications are in and the Club knows how many tickets are available to members it will calculate the loyalty point cut off.
12. Seats will then be allocated to all successful applicants automatically via the ticketing system. It will look at all successful applications within each group and the largest group size will be allocated seats first to fill the larger gaps. This means that groups of 20, if every applicant is successful, will be allocated their seats first, then groups of 19, 18 and so on. This will ensure groups remain together. It is impossible to allocate members seats by loyalty points AND keep groups of friends together
13. If season ticket holders want to sit with members, the season ticket holders should buy in their designated window and then contact the Club Ticket Office with a request to be relocated next to a member whose application has been successful. The ability to do this, however, will be extremely limited, and priority will be given to people who wish to sit with a junior member
14. Paper tickets will be issued for this match. There is no print at home option. The intention is to send all tickets out via the post to all applicants within mainland Europe, but this depends on when the FA delivers tickets for dispatch. If there is any change, information will be communicated directly to supporters. 
15. The booking fees for this fixture are higher than for home games at White Hart Lane and away fixtures. THST has queried this. THFC explained that this is contractually agreed and in line with previous matches of this type. The operation is far greater in terms of workload, management and the fulfilment process of pre-printed paper tickets than for a match at White Hart Lane
16. No specific blocks have been allocated as ‘atmosphere’ blocks for this match as per the Champions League/ Europa League games at Wembley. Partly down to the difficulties of designating blocks with under half of the stadium available, as opposed to the entire stadium
17. There is no availability in Club Wembley areas for GA fans on this occasion and Club Wembley seats will not be offered to either ST holders or members
18. Loyalty points will not be awarded for this match, as is the norm for semi-finals and finals at Wembley
19. There is no option for postal applications or personal callers at the ticket office during this sales process. Tickets will be sold online and over the phone only
20. This match won’t go to General Sale
21. One Hotspur membership is now closed for the season

* The Members cut off point for this match has been confirmed as 148 points. All members who applied with 148 points or more will be offered a ticket.

PUB INFORMATION
We have been allocated the following pubs and bars for the semi-final:

​The Torch
1 - 5 Bridge Road, Wembley, HA9 9AB
 
Crock of Gold
23 Bridge Road, Wembley, HA9 9AB
 
Watkins Folly
1 Empire Way, Wembley, HA9 0EW
 
Blue Check Café
12 - 13 Empire Way, Wembley, HA9 0RQ
 
Crystal Club
South Way, Wembley, HA9 9HF
 
The Parish
120 Wembley Park Drive, Wembley, HA9 8HP
 
First Class Sports Bar
125 Wembley Park Drive, HA9 8HG
 
The Wembley Tavern
121 Wembley Park Drive, HA9 8HG
 
Flyers Last Stand
45 Blackbird Hill, NW9 8RS


​The club's FAQ sheet can be found here.
 
THST Board
28 March 2017