Tottenham Hotspur Supporters' Trust
  • About us
  • THST News
  • Membership
  • Campaigns
  • Contact
  • AGM
  • Cycle On You Spurs
  • Forum

Meeting with THFC Catering team at Lilywhite House, Monday 23rd October

30/10/2017

 
Picture
​THST is involved in a number of workstreams with ticketing, of course, remaining an area of particular focus. Catering is also an area many fans regularly ask about, and THFC has indicated it wants input from fans as it puts together the catering offer for the new stadium.
Board member Rachel Martin is leading this area of our work, and recently met with David Peskett and Antonio Sellecchia from the catering team to discuss progress. This is a summary of the discussion. It's pretty clear that there’s a lot of ambition around the catering offer.

The recent catering survey conducted by THFC is currently being analysed and the report is being prepared.  But regardless there are some clear messages and non-negotiables being established for general admission areas:
  • Everything, from the high end premium seats, to the general admission, is being designed for excellence and the food in general admission will be of a higher quality than in our old stadium.
  • There is a focus on providing a service to mirror the high street with quality products at reasonable prices.
  • Healthy and gluten free options will be available at a number of outlets within stadium.
  • Variety is key – for example there will be draft and craft beers, more than one variety of red and white wine, a range of fillings for sandwiches. The mainline lager / beer deal has not yet been allocated but it will include an agreement for leeway for other craft beers to be sold. We again highlighted the preference for local brewers to be included.
  • There will be an on-site bakery to make at least some of the pies, and to enable more food to be prepared on site. The top quality pies enjoyed last season, are likely to feature in the new stadium. We gave feedback that fans really noticed the improvement in quality last season. We explored the possibility of having a competition for fans to come up with pie fillings and Spurs related names!
  • We asked that drinking fountains should be placed around the concourse (as in Wembley) to fulfil the statutory requirement for free, accessible drinking water for all. This is currently being explored – it is high on the list but has not yet been confirmed. We also reiterated the need to have affordable drinking water on sale in the retail outlets.
  • There will be a ‘market place’ in the south stand where fans can buy from different outlets but eat together.
  • The outside space (as big as Trafalgar Square) will have live fan zones etc to attract fans before the game, and the local community on non-match days.
  • The aim is to encourage supporters to stay behind after the game for entertainment / interviews etc and drink / food – though we all know this will be very results driven. We made the point that going to watch Spurs is not like going to the theatre and if we lose, fans are less likely to hang around. We asked whether fans from other stands would be able to go to the South Stand after the game for events and were told that this is an aim but not a certainty.
We asked how the issue of long, slow-moving queues would be dealt with.
  • The stadium will be using the ‘bottoms up’ method of pouring beers in 75% of the stadium – this involves a technology using magnets to push a disc up from the bottom of the glass, fill the beer ultra quickly, and then release the disk to seal it again. It means that your beer is not being poured out and left to stand during the first half, as in most stadiums.
  • The club is investing in cashless payments systems to speed up service within the stadium, with contactless card payments and pre-purchased tokens being planned. 
In the premium areas:
  • There will be guest executive chefs who will work with THFC staff to serve gourmet menus for packages of 12 games – the Roux Family were already announced, Chris Galvin (Galvin at Windows, Demoiselle et al) is the latest Michelin star chef to get on board, with more to follow.
  • In premium seats there will be a choice of three or four dining options that can be booked prior to game.
Preparations for the launch next season include:
  • Planned internal ‘cook off’ event to test products and speed of service.
  • Test events with staff training, though these have to be off site of course. 
  • Developing clear career pathways for employees so that staff are trained and have pride in working for the club. They can access a range of opportunities, including working with the blue ribbon chefs, and gain qualifications.

We will be meeting again early in the new year and, as always, we are keen for THST members to give us their feedback and questions so that we can present these to the decision makers.

This meeting indicated there is a very clear vision which is shared by all, lessons being learned from other venues in England and overseas, and a desire to provide a variety of top quality products throughout the stadium.  Your views are sought and welcomed and can be shared here. 


Rachel Martin
THST Board
30 October 2017

Comments are closed.

    Categories

    All
    Against Franchise Football
    Atmosphere
    Away Fans
    Board
    Community
    Competitions
    Controlled Parking Zone
    Events
    Financial Results
    Football Without Fans Is Nothing
    Fundraising
    Legal
    Pricing
    Safe Standing
    Safety & Policing
    Season At Wembley
    Stadium
    Stop Stubhub
    Surveys
    THST Updates
    Ticket Exchange
    Ticketing
    Twenty's Plenty
    White Hart Lane

    THST News

    Keep up to date with the latest News from the Tottenham Hotspur Supporters' Trust

    JOIN    THST

    RSS Feed

    Archives

    January 2023
    December 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    January 2013

Tottenham Hotspur Supporters' Trust

About Us
Membership

FAQs
Acknowledgements
Contact
Policies
Picture
As a voluntary, independent, not-for-profit organisation, THST relies solely on membership fees and donations to cover our running costs. All donations help us to deliver more for our members. 
Affiliate members of:
Picture
 © 2014 THST - All rights reserved