We took part in a call with Club staff and the police yesterday to address some of the many questions we’ve been asked, and to ensure the Club was aware of a number of supporter issues. The Club has issued detailed advice about travel to Madrid and we strongly advise everyone traveling to read this.
There are few additional points we wanted to inform supporters of.
There are few additional points we wanted to inform supporters of.
THOMAS COOK SPORT
We were still waiting for confirmation of take-off and landing times from Thomas Cook on Tuesday evening. We appreciate the difficulties with transporting such a large number of people, but Thomas Cook’s poor communication has not been helpful. The Club is doing everything it can to get information to fans as soon as possible, and recognises it is very late in the day to be waiting for information.
Fans on these flights will be taken by coach from the airport and dropped off at the stadium. It doesn’t take long to get back into the city centre on public transport. It will not be possible to leave bags on the coaches as they are being used as shuttles between the airport and the stadium throughout the day. Coaches will pick up from the stadium after the game.
BAG POLICY
Bags measuring 25cm x 25cm x 25cm or under will be allowed into the stadium. All bigger bags and backpacks will need to be left at designated bag drops on the outer perimeter of the stadium complex. Club staff are clarifying the precise location and whether there will be a cost to leave bags at the designated drops. Bear with them while they clarify those details.
TICKET COLLECTION IN MADRID
Any fans collecting tickets in Madrid will need to head to the North End of the stadium on Friday or on match day. We are awaiting final details from UEFA so keep an eye on Club communications for collection times and precise location. We enquired about a collection point in central Madrid but owing to the relatively small numbers (250 to 300 fans) and numerous requests to collect at the stadium, the Club took the decision to hold this operation at a venue every fan would be visiting, rather than a hotel or similar that would be out of the way for many. Any official photo ID can be used to collect tickets and it’s not necessary to show your Club season ticket card when collecting tickets in Madrid.
PLAZA DE COLON FAN ZONE
The full running order of events in the fan zone at Plaza de Colon is being finalised and will include appearances by Club legends and DJ sets. Spurs stewards will be present in the fan zone, which comfortably holds 17000 people. The decision not to show the game on screens in the fan zones was taken by the City of Madrid and, despite strong requests from fan groups and the clubs, and lobbying from FSE and even the Mayor of Liverpool, at the time of writing, they’ve made the decision to close at 6pm. We’ve expressed concern at the number of ticketless fans in the city on Saturday night and asked our Safety Officers and Metropolitan Police representatives for more details on the planned approach to policing the centre of Madrid during the match. There are no officially designated bars for Spurs fans but we are informed there are a large number of bars showing the game - Madrid is a city which loves its football, after all.
GETTING TO THE STADIUM
It’s quite a long walk from the Metro station it’s been suggested Spurs fans use - Canillejas station on Line 5 (green line). The Club has asked for water stations en route and we strongly advise you to be prepared for at least half an hour’s walk in the heat. Allow sufficient time for your journey - at least an hour from the fan zone to the outer perimeter of the stadium. We kick off at 9pm local time.
At the stadium, you will need to go through an initial ticket check to enter the dedicated Spurs fan zone immediately outside the turnstiles we will use for entry. Food and drink, including alcohol, will be available in these zones and they are open from 4pm, closing at kick-off. There is no alcohol inside the stadium, but soft drinks and food are available. We challenged this decision, given the change in competition rules allowing alcohol to be served in GA areas in the Champions League this season. And given Heineken’s role as a tier one sponsor. We understand this is down to a local law so there’ll be no booze on sale inside the stadium. You are very welcome to drink in the fan zone immediately outside the turnstiles from 4pm until kick off, however.
ENTERING THE GROUND
To enter the ground you will need to present your ticket at the turnstile. Initial searches and checks at the outer cordon will be carried out by the Spanish police, with checks at the gates carried out by Atletico Madrid staff. Please take care of your ticket. We have been told categorically that no duplicates will be issued under any circumstances.
The list of prohibited items is on the Club website. We have been told phone chargers ARE allowed into the ground.
Tottenham Hotspur stewards will be present and clearly identifiable immediately outside the ground, with a limited number of our regular away stewards inside the ground. Inside the ground you will be able to move freely around between sections on the concourses, and there are no screens or nets to obscure the view.
AFTER THE MATCH
After the game, public transport will be running until the stadium is empty. There may be a hold back although it’s expected that one set of fans will naturally leave well before the other.
FAN INFORMATION IN RESORT
Members of the THST Board will be present as fans at the game, and we’ll be checking our Twitter feed regularly. Any information we need to put out will be via our Twitter feed: @THSTOfficial. As always, we’ll do our best to answer any questions but please remember we are in resort, like you. We will also be liaising where necessary with Club stewarding, supporter service and ticketing staff.
The Madrid police has indicated a willingness to work with fan groups, and this will happen with the assistance of a small number of staff from Football Supporters Europe and from The Unified Football Supporters Organisation. We’ll also be liaising with them throughout the trip. You may also find the dedicated Fan Information Team twitter feed useful: @FITpolicia.
LIVE SCREENING AT THE TOTTENHAM HOTSPUR STADIUM
At the time of writing, this is on course to be a sell out and it should be a fantastic experience for fans not traveling to Madrid.
Road closures and the CPZ apply as per a normal full event. There is a full train service running from White Hart Lane and Northumberland Park and the Victoria line will be operating its usual Saturday service, including Night Tube. Shuttle buses will be running from Alexandra Palace and Wood Green.
Access to this screening will be via your stadium access card, mobile phone app or e-ticket.
The Paxton Ticket Office will be open from 4pm until 7.55pm on Saturday to deal with collections or any issues that ticket holders may have on the day. No tickets will be available for sale on the night. Kick off is at 8pm local time.
There’ll be entertainment on Park Lane Square before the match. The Club will be issuing full details shortly.
All bars and food outlets will be open as normal. Fans are able to move around the stadium, including those in the traditional away area.
Drinks and food can be taken to seats - including alcoholic drinks - with bars closing at 10.30pm.
Eight giant screens have been installed on the pitch to enhance the viewing experience.
All those with tickets will be emailed by the Club will full details shortly.
THST Board
29 May 2019
We were still waiting for confirmation of take-off and landing times from Thomas Cook on Tuesday evening. We appreciate the difficulties with transporting such a large number of people, but Thomas Cook’s poor communication has not been helpful. The Club is doing everything it can to get information to fans as soon as possible, and recognises it is very late in the day to be waiting for information.
Fans on these flights will be taken by coach from the airport and dropped off at the stadium. It doesn’t take long to get back into the city centre on public transport. It will not be possible to leave bags on the coaches as they are being used as shuttles between the airport and the stadium throughout the day. Coaches will pick up from the stadium after the game.
BAG POLICY
Bags measuring 25cm x 25cm x 25cm or under will be allowed into the stadium. All bigger bags and backpacks will need to be left at designated bag drops on the outer perimeter of the stadium complex. Club staff are clarifying the precise location and whether there will be a cost to leave bags at the designated drops. Bear with them while they clarify those details.
TICKET COLLECTION IN MADRID
Any fans collecting tickets in Madrid will need to head to the North End of the stadium on Friday or on match day. We are awaiting final details from UEFA so keep an eye on Club communications for collection times and precise location. We enquired about a collection point in central Madrid but owing to the relatively small numbers (250 to 300 fans) and numerous requests to collect at the stadium, the Club took the decision to hold this operation at a venue every fan would be visiting, rather than a hotel or similar that would be out of the way for many. Any official photo ID can be used to collect tickets and it’s not necessary to show your Club season ticket card when collecting tickets in Madrid.
PLAZA DE COLON FAN ZONE
The full running order of events in the fan zone at Plaza de Colon is being finalised and will include appearances by Club legends and DJ sets. Spurs stewards will be present in the fan zone, which comfortably holds 17000 people. The decision not to show the game on screens in the fan zones was taken by the City of Madrid and, despite strong requests from fan groups and the clubs, and lobbying from FSE and even the Mayor of Liverpool, at the time of writing, they’ve made the decision to close at 6pm. We’ve expressed concern at the number of ticketless fans in the city on Saturday night and asked our Safety Officers and Metropolitan Police representatives for more details on the planned approach to policing the centre of Madrid during the match. There are no officially designated bars for Spurs fans but we are informed there are a large number of bars showing the game - Madrid is a city which loves its football, after all.
GETTING TO THE STADIUM
It’s quite a long walk from the Metro station it’s been suggested Spurs fans use - Canillejas station on Line 5 (green line). The Club has asked for water stations en route and we strongly advise you to be prepared for at least half an hour’s walk in the heat. Allow sufficient time for your journey - at least an hour from the fan zone to the outer perimeter of the stadium. We kick off at 9pm local time.
At the stadium, you will need to go through an initial ticket check to enter the dedicated Spurs fan zone immediately outside the turnstiles we will use for entry. Food and drink, including alcohol, will be available in these zones and they are open from 4pm, closing at kick-off. There is no alcohol inside the stadium, but soft drinks and food are available. We challenged this decision, given the change in competition rules allowing alcohol to be served in GA areas in the Champions League this season. And given Heineken’s role as a tier one sponsor. We understand this is down to a local law so there’ll be no booze on sale inside the stadium. You are very welcome to drink in the fan zone immediately outside the turnstiles from 4pm until kick off, however.
ENTERING THE GROUND
To enter the ground you will need to present your ticket at the turnstile. Initial searches and checks at the outer cordon will be carried out by the Spanish police, with checks at the gates carried out by Atletico Madrid staff. Please take care of your ticket. We have been told categorically that no duplicates will be issued under any circumstances.
The list of prohibited items is on the Club website. We have been told phone chargers ARE allowed into the ground.
Tottenham Hotspur stewards will be present and clearly identifiable immediately outside the ground, with a limited number of our regular away stewards inside the ground. Inside the ground you will be able to move freely around between sections on the concourses, and there are no screens or nets to obscure the view.
AFTER THE MATCH
After the game, public transport will be running until the stadium is empty. There may be a hold back although it’s expected that one set of fans will naturally leave well before the other.
FAN INFORMATION IN RESORT
Members of the THST Board will be present as fans at the game, and we’ll be checking our Twitter feed regularly. Any information we need to put out will be via our Twitter feed: @THSTOfficial. As always, we’ll do our best to answer any questions but please remember we are in resort, like you. We will also be liaising where necessary with Club stewarding, supporter service and ticketing staff.
The Madrid police has indicated a willingness to work with fan groups, and this will happen with the assistance of a small number of staff from Football Supporters Europe and from The Unified Football Supporters Organisation. We’ll also be liaising with them throughout the trip. You may also find the dedicated Fan Information Team twitter feed useful: @FITpolicia.
LIVE SCREENING AT THE TOTTENHAM HOTSPUR STADIUM
At the time of writing, this is on course to be a sell out and it should be a fantastic experience for fans not traveling to Madrid.
Road closures and the CPZ apply as per a normal full event. There is a full train service running from White Hart Lane and Northumberland Park and the Victoria line will be operating its usual Saturday service, including Night Tube. Shuttle buses will be running from Alexandra Palace and Wood Green.
Access to this screening will be via your stadium access card, mobile phone app or e-ticket.
The Paxton Ticket Office will be open from 4pm until 7.55pm on Saturday to deal with collections or any issues that ticket holders may have on the day. No tickets will be available for sale on the night. Kick off is at 8pm local time.
There’ll be entertainment on Park Lane Square before the match. The Club will be issuing full details shortly.
All bars and food outlets will be open as normal. Fans are able to move around the stadium, including those in the traditional away area.
Drinks and food can be taken to seats - including alcoholic drinks - with bars closing at 10.30pm.
Eight giant screens have been installed on the pitch to enhance the viewing experience.
All those with tickets will be emailed by the Club will full details shortly.
THST Board
29 May 2019
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