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 The fan experience at UEFA finals must be improved, say fan groups of last year’s four finalists.
Ahead of tomorrow’s draw in Monaco for the Champions League and Europa League 2019/20 tournaments, supporters of last season’s four finalists are calling for changes in how UEFA manage the finals.  Ahead of the group stage draw on 29 August, the Club has confirmed to THST that it will not be offering Champions League multi-game ticket packages at a discount for this season. We’re extremely disappointed with this decision; a move which, in our opinion, further erodes the value of a season ticket and One Hotspur membership.
 The fact that over 80% of respondents to our recent survey said they had been inconvenienced by kick-off times being moved for live broadcast would give any business cause for concern. Any business, that is, apart from football, which continues to see the money it receives from the TVcos as more important than its audience. This has to change.
 The incredible approval ratings for the new stadium could be taken as indicating that the long conversation over ticket pricing has finally been settled. Our survey results suggest taking that view would be foolish at best.
The survey is now in its sixth year, and over 4,300 fans contributed, making it the largest regular survey of fan opinion at Spurs.  Updates on:
THST Fan Survey 2019: the results Member ticketing for the coming season One Hotspur Member propositions European Finals proposal: #FortheFans Thomas Cook Sport follow up VAR explained On the Ball campaign Business & Community Liaison Group meeting – 23 July  The standout finding in this year’s THST survey is the 95% satisfaction rating with the fan experience at the new stadium. That is an astonishing percentage for any survey. It’s also clear that the stadium is having a significant impact on fan behaviour, with so many getting to the ground well in advance of kick-off.
 The new Tottenham Hotspur Stadium has been rated a hit by a stunning 95% of fans who responded to the annual survey of fan opinion carried out by the Tottenham Hotspur Supporters' Trust. This year over 4,300 fans, the most to respond in the survey’s six-year history, gave their views on a range of issues from ticketing to TV scheduling to national campaigns. But it is the positive response to the new stadium that catches the eye.
 THST Board member Martin Buhagiar represented the Trust at a VAR session that detailed how the system will work in the Premier League next season. The event was hosted by Premier League Productions, at Stockley Park, Uxbridge - the venue where Video Assistant Referees will be based during games when the new season kicks off.
 Last week, members of the Trust Board met with the Head of Ticketing and the Ticket Office Manager at THFC for a long overdue catch-up ahead of the new season. The day before the meeting, we were informed of planned changes to the match ticket sales process for One Hotspur members, details of which have been released by the Club today. As a membership organisation, we think it’s important we clarify our position on those changes and explain in detail what we lobbied for during our recent meeting.
 Updates on:
Champions League Final wash up Thomas Cook Sport – Champions League Final Data collection – Champions League Final Zeelo coach travel – Champions League Final UEFA Finals – Campaigning European Fan Conference – Manchester, 20 June Trust day at the Club – 26 June Football Supporters’ Association AGM – London, 29 June Business & Community Liaison Group meeting – 18 June Crowd management at Barcelona: next steps THST Q2 Board meeting – 17 June  We continue to record data on ticketing point cut-offs for Premier League away games. That information, going back seven years, is available in a handy infographic, which can be viewed at the bottom of this article.
 Ticketing arrangements for the Champions League Final has been a hot topic since Lucas Moura completed his hat trick at Ajax. Each of the competing clubs was to receive just 16,613 tickets of the 63,500 available at the Estadio Metropolitano in Madrid for the showpiece game: roughly 26% per club. The percentage of tickets given to competing clubs has steadily dwindled from over 70% a decade ago to just over 50% last weekend; a trend supporter groups across Europe are determined to see reversed through the continued lobbying of UEFA and tier one sponsors.
 THST has today written to the Executive Board of Tottenham Hotspur FC registering our opposition to proposals for a European Super League and setting out some core principles that any changes to the structure of European Football must address.The full letter is reproduced below.
We are pleased to read the subsequent statement issued by the Premier League, unanimously opposing the proposal to reform club competitions from 2024, and welcome the recognition of fans as key stakeholders in their statement. We will continue to lobby for any changes to reflect the core principles set out below, alongside fellow fan organisations throughout the country and alongside the FSF, who issued their own statement this afternoon.  Updates on:
Champions League Final – Ticketing and allocation Planning for Madrid – Fan advice and information Crowd management at Barcelona: UEFA decision Premier League network meeting – 14 May Catering Meeting at Lilywhite House - 21 May Business & Community Liaison Group meeting – 21 May THST Summer BBQ – Sunday 26 May Football to Amsterdam – Friday 7 June  We took part in a call with Club staff and the police yesterday to address some of the many questions we’ve been asked, and to ensure the Club was aware of a number of supporter issues. The Club has issued detailed advice about travel to Madrid and we strongly advise everyone traveling to read this.
There are few additional points we wanted to inform supporters of. |
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