THST welcomes THFC's decision to listen to the concerns of fans over the StubHub ticket exchange scheme. The decision to prevent the flipping (resale) of tickets is a very important one, as it prevents so-called "professional resellers" - or touts - from taking advantage of the system.
However, we would like more clarification on a number of aspects of the club's announcement. While THFC says it will act to ensure tickets are sold on the exchange at a "reasonable price" it does not specify what it considers to be a reasonable price. We would also like further clarification on what "further assistance" StubHub's customer services department will be giving to people who have bought a ticket on the exchange but are unable to attend the match.
THST will continue to discuss this scheme with the club and push for further safeguards to the interests of fans. In particular, we would like to see a price cap introduced across the scheme. While we will continue to push for improvements to the current system, we still believe the best way forward is for the club to replace the StubHub scheme with an ethical exchange scheme that operates primarily as a service to fans, rather than primarily as an additional income stream.
THST Board.
THST will continue to discuss this scheme with the club and push for further safeguards to the interests of fans. In particular, we would like to see a price cap introduced across the scheme. While we will continue to push for improvements to the current system, we still believe the best way forward is for the club to replace the StubHub scheme with an ethical exchange scheme that operates primarily as a service to fans, rather than primarily as an additional income stream.
THST Board.
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