Tottenham Hotspur Supporters' Trust
  • About us
  • THST News
  • Membership
  • Campaigns
  • Contact
  • AGM
  • Cycle On You Spurs
  • Forum

Survey finds high ticket prices and late fixture changes are prime concerns for fans

21/7/2016

 
Picture
​Ticket prices for home games are still too high according to an overwhelming majority of fans surveyed by the Tottenham Hotspur Supporters’ Trust. And, while the £30 away ticket price cap was widely welcomed, fans indicated late changes to fixture dates and kick off times were a major source of irritation, and the major influence on deciding whether to watch their team away. 

The message coming through loud and clear from fans in the survey is that home Premier League ticket prices are too high. Only 27% were satisfied with them. The Club has, after lobbying by THST, frozen prices for the last three years. But ticket prices at White Hart Lane are still among the highest in the country and such a high level of dissatisfaction should serve as further indication that prices need to be reduced.
 
“Fans feel their loyalty is taken for granted because they can’t switch to another brand if they are unhappy with the price of watching Spurs,” said Trust co-chair Katrina Law. “With a new stadium on the horizon, we’ll be continuing to make it clear to the Club that the pricing policy has to be as inclusive as possible, and that fans shouldn’t be considered bottomless pockets of income.”
 
On a positive note, the Club’s policy of charging £20/£25 for home cup tickets is working, with almost 63% of the survey satisfied, and a comparable 59% satisfied with the pricing of home European games. The Club’s decision to drop the progressive pricing policy for the Europa League game against Dortmund was opposed by 58% of our survey, with a further 18% saying they would have accepted an increase on the £20/£25 price point but not as much as the one imposed. Only 19% felt the Club got its pricing policy right for this match. THST will be emphasising the positive benefits of consistently applying the progressive cup pricing policy to the Club.
 
The Club’s decision not to reduce the price of Bronze membership for next season despite the loss of benefits attached to this package is deeply unpopular, with 70% saying the fee should have been reduced by £5 to the Lilywhite price point. Because of changes to home ticketing policy introduced as a result of the reduced capacity at White Hart Lane next season, the Bronze priority booking window and the multi game package option have been withdrawn from the Bronze membership package. Fewer than 10% thought Bronze membership still offered value for money. This was a view THST put to the Club strongly.
 
The coming season will see the introduction of a £30 price cap for all away tickets in the Premier League. The survey asked if this would mean fans applied for more away games, and 47% said it would. But 42% were either not sure or said it would make no difference to the number of games they applied for.
 
In fact, price was now only fifth on the list of factors influencing the decision to apply for an away ticket. The time and date of the game was by far the biggest influence, with 82% citing this reason. Other key factors were location, travel options including cost of travel and work commitments.
 
It’s clear that kick-off times and especially late changes to them are the most significant issue for fans when deciding whether or not to attend matches. Some 80% said they were inconvenienced by fixture changes, with 77% wanting better alignment of ticket on sale dates and applications announcements with TV picks.
 
In the previous three seasons, THFC has offered subsidised travel on trains, planes and coaches to some away games as part of the Premier League’s Away Supporters Initiative (ASI). Some 70% were aware THFC offered subsidised travel, but only 18% used it.
 
The ASI has now been withdrawn after the introduction of the £30 away price cap. However, 81% of our survey respondents said they wanted the Club to continue offering subsidised travel in the coming season, a figure brought into sharper perspective by noting the increased number of fans using trains to travel to away games.

Survey results can be seen in easy-to-digest format in the attached pdf.
 
THST 
​July 2016
thst_annual_survey_2016_-_results.pdf
File Size: 898 kb
File Type: pdf
Download File


Comments are closed.

    Categories

    All
    Against Franchise Football
    Atmosphere
    Away Fans
    Board
    Community
    Competitions
    Controlled Parking Zone
    Events
    Financial Results
    Football Without Fans Is Nothing
    Fundraising
    Legal
    Pricing
    Safe Standing
    Safety & Policing
    Season At Wembley
    Stadium
    Stop Stubhub
    Surveys
    THST Updates
    Ticket Exchange
    Ticketing
    Twenty's Plenty
    White Hart Lane

    THST News

    Keep up to date with the latest News from the Tottenham Hotspur Supporters' Trust

    JOIN    THST

    RSS Feed

    Archives

    January 2023
    December 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    January 2013

Tottenham Hotspur Supporters' Trust

About Us
Membership

FAQs
Acknowledgements
Contact
Policies
Picture
As a voluntary, independent, not-for-profit organisation, THST relies solely on membership fees and donations to cover our running costs. All donations help us to deliver more for our members. 
Affiliate members of:
Picture
 © 2014 THST - All rights reserved