Stadium access cards: THST has raised concerns over the inefficiency of communications between the Club and members regarding the issuing of new access cards for the 2013/2014 season.
THFC and StubHub UK. Concerns over the length of queues at Swansea to be
addressed prior to the Norwich City game.
Atmosphere/Visuals: The first ‘Balcony Banner’ has now been submitted to THFC for approval prior to production.
Meanwhile, arrangements for the Atmosphere Group meeting on 10th September continue.
Away Fans Experience: THST has requested confirmation from THFC as to the plans for the £200k Premier League grant
ringfenced to encourage away support. THST has expressed its desire for these funds to be used to reduce away match ticket prices. A decision is expected w/c 2nd September.
Stadium Access Cards:
The first home game of the season (Swansea) witnessed a number of fans unable to enter the stadium on their access cards. Whilst acknowledging this was almost certainly down to human error in some cases (bringing the old card instead of the new one), the volume of new cards which either weren't received or weren’t correctly activated was a concern. This led to numerous supporters missing kick off due to the queues at the Park Lane Ticket Office.
THST has expressed its concerns to THFC and suggested both the Club and the Trust should have been more vocal in their reminders to bring the correct access cards to the game and to contact the Ticket Office in advance should members access cards have not arrived in good time for the match.
As mentioned in earlier updates, THST previously agreed with StubHub and THFC that the Trust would be provided with top level transactional data from each game sold via the StubHub platform this season. This was to enable the Trust and the Club to monitor average prices, as well as high and low spikes, and the volume of sales.
THST is awaiting acknowledgement of this request.
THST also raised concerns over the length of time taken in ticket collection queues from the StubHub windows on Paxton Road pre Swansea.
THST has sought assurances these issues will be resolved prior to the next Premier League home game v Norwich City on 14th
THST is awaiting a response from the Club.
After much hard work, the first banner design for the Park Lane balcony has been submitted to a manufacturer for quotation, measuring 20m in length. The image is currently with THFC for approval before the order is placed and funds are raised to produce the banner, which features the famous Bill Nicholson quote “It is better to fail aiming high…”
THST has several other banners awaiting approval which will be put into production once THFC have signed them off.
THST hope to have the first banner in place by early October.
Away Fans Experience:
THST approached THFC to confirm how the £200K grant to each club from the Premier League is to be spent on improving the Away Fans Experience.
The Club has confirmed its preferred option is subsidised coach travel.
THST has asked for this to be reconsidered as data from the THST Away Fans Travel Survey demonstrated a very low take up of official coach travel and as this would benefit only a minority of fans located close to WHL.
THST's priority is to reduce the price of match tickets as that would benefit every person attending an away game this season in some small way.
The Club will revisit the survey data and confirm the decision w/c 2nd September.
As a reference point, Stoke have provided free coach travel, Chelsea have subsidised rail travel for certain games & Liverpool have
reduced ticket prices by c £2.75 per game using their £200K grant.
Following the UEL draw against Tromso, the Norwegian Spurs Supporters Club approached THST to request as many tickets as possible for the away game in Norway. This was passed onto the Head of Ticketing and Membership at THFC.
Unfortunately, only 320 tickets have been secured for Spurs fans for this game, which is 5% of the ground capacity and, hence, within UEFA rules.
Stacey Mowle Appeal:
Initial details of the online auction for the Stacey Mowle Appeal have been posted on the www.THSTOfficial.com
website. This is being organised by THST Board Member, Ellie Kershaw, and any donations or queries should be directed to Ellie on ellie.kershaw@THSTOfficial.com.
Press & Media:
THST was approached by BBC News to comment on the Bale transfer for a piece to camera at WHL on Monday morning. As THST don’t specifically comment on individual players, a fan was found via twitter to do this. Many thanks to Jack Hussey of the ‘Rule the Roost’ podcast for stepping forward.
THST was also approached by BBC London to comment on the UEL draw and sourced Dan Louw of ‘Away Days’ for this interview at the Emirates on Sunday. Many thanks to Dan for his time.
THST had a half page advert in the Swansea programme (pg 74) promoting associate membership of the Trust.
The advert can be viewed here.
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