Tottenham Hotspur Supporters' Trust
  • About us
  • THST News
  • Membership
  • Campaigns
  • Contact
  • AGM
  • Cycle On You Spurs
  • Forum

THST meeting with THFC catering team

18/10/2019

 
Picture
Trust Board member Rachel Martin met with George Robertson and Levi Harris from the Club to share feedback from the most recent THST catering survey, featuring your comments from the home matches against Inter Milan, Aston Villa and Newcastle. 
Broadly speaking, supporters expressed great satisfaction with the range of food on offer. There was also appreciation of the effort to meet various dietary requirements. Pricing for food and drink, the portion size for food and speed of food service is also rated highly.
It’s clear that some lessons have been learned from last season.

The main issues discussed at the meeting were:
  • The speed of service and availability of drinks around the stadium, especially at half time and specifically Neck Oil running out. – Beer hawkers with back packs will now be walking around some concourses at half-time to alleviate demand on the bars and speed up service, and new beer-only paying queues will be introduced in some areas.
  • For context, 62-75,000 pints of beer are sold every game so it is not surprising that some beer tanks need changing at inconvenient times. Neck Oil takes the longest to change and configurations mean that if one tap runs out, several others might be unusable for 5 to 10 minutes while the barrel or tank is replaced. However, Beavertown is working with the Club to speed this up, including redesigning the 900 pint tanks and introducing automatic switches. New vertical tanks should be installed in time for Christmas. We asked for improved communications via display boards showing delay times and the Club is looking into this. 
  • Availability of hot drinks – we stressed the need for tea and coffee to be available at all Tap Inns. The Club wants this to happen and will be investigating any specific areas where fans say they are unable to buy hot drinks. So please let us know through our regular catering surveys. No hot drinks can be served in the feature bars as there are no facilities to make them there – supporters should go to the nearest Tap Inn.
  • Availability and use of free water - the stadium app clearly shows where drinks fountains are located and Rachel was assured that fans can bring small empty plastic bottles into the stadium, minus the lids, to be filled at these fountains. The email sent for the match against Southampton states that supporters cannot bring in plastic bottles of a certain size with lids. Again, please feed back on this in our next survey.
  • The Plastics Policy and recent plastics reduction trial – the first week of the trial went well but there is still a lot to learn. Fanbassadors and digital screens will continue to provide information regarding logistics for waste management and the trial will be rolled out to other areas of the stadium during the season. Meanwhile all plastics, in all areas of the stadium, are of course recycled.
  • Management of waste – supporters had contacted the Trust expressing concern about the amount of food waste at the end of the game and asked whether it could be passed to foodbanks / hostels or even staff. Cooked food has very strong regulations re storage and consumption times and cannot be passed on. This is the same for all stadia. The Club has smart technology to try and reduce waste through smart stock distribution but it’s not an exact science and it is very difficult to move stock around the stadium once the crowd are in.
  • Provision of food and drink for allergies and different dietary requirements – George detailed many dishes that are available around the stadium which meet vegan and other dietary requirements. He asked fans to make sure they look at the electronic scrolling boards above the outlets because they detail which items are, for example, gluten free. The app also lists these but Rachel has asked the Club to see if they can get the app to build in a search element so that we can find out which our nearest kiosk would be for a vegan item, for example, rather than having to open every separate menu.  The app is a very useful starting point and we would urge everyone to use it.
  • Sandwiches and bagels – we asked which items you would like to see on the menu that are not currently. By far the most popular item was sandwiches, bagels and baps. Apparently these are available in some Tap Inns on first (112 and 118) and fifth floors (509 and 521)  – and again can be located on the app.
  • Pricing for Inter Milan match – we asked that in future if prices for THFC games are going to be different from the normal prices, that we be notified in advance so that we can warn supporters. The Inter match was ‘owned’ by an outside agency so prices were in line with their policy rather than THFC’s. There was great concern when we saw the prices for this match and of course we are all relieved that this was a one-off.  
Rachel will be joining Levi and George for a tour of all the catering outlets prior to the stadium opening for the Sheffield United match to get a better understanding of what is where, and how the communications work.  If you have any questions you’d like her to ask, please send them through to Rachel on email at rachel.martin@THSTOfficial.com or to her on Twitter, @rachelvmartin.  
Thanks again to everyone who responded to the last catering survey and please make sure you complete the October survey so that we can continue to work together with the Club to ensure our world class stadium has the best catering provision in the country.  

THST Board
18 October 2019


Comments are closed.

    Categories

    All
    Against Franchise Football
    Atmosphere
    Away Fans
    Board
    Community
    Competitions
    Controlled Parking Zone
    Events
    Financial Results
    Football Without Fans Is Nothing
    Fundraising
    Legal
    Pricing
    Safe Standing
    Safety & Policing
    Season At Wembley
    Stadium
    Stop Stubhub
    Surveys
    THST Updates
    Ticket Exchange
    Ticketing
    Twenty's Plenty
    White Hart Lane

    THST News

    Keep up to date with the latest News from the Tottenham Hotspur Supporters' Trust

    JOIN    THST

    RSS Feed

    Archives

    February 2023
    January 2023
    December 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    January 2013

Tottenham Hotspur Supporters' Trust

About Us
Membership

FAQs
Acknowledgements
Contact
Policies
Picture
As a voluntary, independent, not-for-profit organisation, THST relies solely on membership fees and donations to cover our running costs. All donations help us to deliver more for our members. 
Affiliate members of:
Picture
 © 2014 THST - All rights reserved