We launched our Ticketing Campaign to oppose the increase in match day ticket prices, the erosion in concessionary areas and any further increases that could occur for the 2024/25 Season in August which culminated in a demonstration before the Manchester United home game. We would like to thank everyone who attended, it was a positive, encouraging start. Our door remains open for the Club to engage with us on this issue. Ticket prices at the Club are already amongst the most expensive across the Premier League and Europe. Ticket price increases are not an economic necessity for the club with the ninth highest revenues in world football. They are a choice: a choice the THFC Board chose to make against the backdrop of a huge cost of living crisis, with prices already sky high. Fans should be at the heart of every decision the Club makes. Instead, our loyalty is being exploited. We need to keep going until the Club agrees to our call, and we will be prepared to step up action when needed. Our second Ticket Pricing demonstration will be ahead of the Premier League home against Sheffield United on Saturday 16 September. For full details, please click here.
Fan Advisory Board
The Fan Advisory Board met again on 7 August. It was an additional meeting to deal with specific issues left over from the initial meeting. Congratulations to Chris Paouros of Proud Lilywhites on her election as the Supporter Representative Co-Chair of the FAB. The meeting also discussed the Club’s Flags and Banners policy. There was a presentation from the Club and their architects on the possible options for the installation of the Bill Nicholson gates and a possible statue. More details on the possible locations can be found in the minutes. If you have any views on the suggested options, please let us know. The next meeting of the FAB will take place on 5 September. The agenda will include a presentation from the Club Chairman on the Club’s strategic vision and objectives; off-pitch performance updates, priorities and plans; and Club ownership and companies structure. There will be a number of other agenda items and the minutes will be published following the meeting.
A group of THST Board members, including our catering lead, Rachel Martin, met with the THFC Catering Team, led by Andy Taylor, at the stadium on Wednesday 2 August. We have a well-established and constructive relationship with this department, who we always find to be passionate in their desire to provide a top-quality service and a range of foods that will appeal to match day supporters. Importantly, they also demonstrate an openness to feedback and a willingness to consider ways to make adaptations that can improve these. The close season is a time of developing and trialling dishes, and making choices for the year ahead. Of course, we shared our annual survey feedback (over 5,000 fans responded) which showed:
“The majority of match-going respondents were satisfied with the availability (64%), quality (66%) and choice (65%) of food and beverage at the stadium. Satisfaction levels are slightly down from last year. Respondents’ opinions were more divided when it came to food and beverage pricing (39% were satisfied, 36% were dissatisfied) and speed of service (51% were satisfied, 27% were dissatisfied). The majority of respondents expressed satisfaction with the quality of the beverage cups (60%).
Just over half of fans (52%) stated that they usually eat and drink inside the stadium.This proportion was larger (57%) when looking at UK-based fans only, albeit down from 67% last year. When asked what would encourage them to buy more food and drink at the stadium, the most commonly chosen factors were lower prices, better queue management and speedier service.”
The Club are using data from sales points to help identify where there is less footfall and will highlight these to fans. We’ve asked if it’s possible to develop in-stadium signage to direct fans to specific service points using live data.
Supporters at the stadium will notice several changes to the food served in the general admission areas this year. We were really pleased to hear that, after requesting the return of the smoked salmon bagel for many years, a bagel stall will be trialled by section 101 on the corner of the West and South stand before matches and at half time. Smoked salmon bagels were a feature of the catering provision at White Hart Lane before we moved and these are a nod to that, while being much higher in quality. There are also mozzarella and tomato bagels as well as salt beef bagels for sale at this outlet.
The Club have launched several new Chicken House and N17 outlets around the stadium and over 30 new products including in-house created fish finger sandwiches, samosas and bao buns. Vegetarian and plant-based items (including a new vegan chorizo sausage roll and a plant-based ‘fish’ and chips) are now available at all outlets around the stadium – something Trust members requested repeatedly through our surveys. Gluten free dishes are available as well as gluten free beer and these can be located via the Spurs app, using the stadium section. The beer offering now includes Bira Moretti, by popular request.
These are as well as the standard fare (pies, sausage rolls etc), children’s meals, donuts and sweets. Again, availability of the specific items can be found on the Spurs app – do have a look and let us know whether the information is easy to locate and accurate.
Spurs will be launching a winter menu in November this year, and then a spring menu later in the season. Mobile ‘hawking’ sales points and self-service beer outlets are being trialed with a view to being introduced later in the season.
There has also been a successful trial of in-seat ordering and delivery in some of the accessible seating areas and this will be rolled out to all accessible seating areas shortly.
We are also pleased to see that the leaking bottoms up cups have been replaced and we will seek your feedback on how successful the replacements are. You should also notice a reduction in the amount of plastic being used, for example with the paper-based water bottles. Most food is prepared on site, reducing carbon footprint, including pies and sausage rolls, which are made using pork from pigs that have been raised on food wastage from our stadium.
As we expected, prices on many items have increased although we fought for these to be as small as possible, and to be comparable with local pubs and high street food prices. Some stock items have been kept at last season’s prices, such as Amstel, children’s meals, pies and sausage rolls. We have been told that this pricing is ‘flexible’ which means it can go down as well as up. This means that as the supply chain eases and inflation lowers, the Club will look to adjust prices accordingly. We will of course be tracking this and seeing whether this actually happens.
We will be sending out a catering survey once we have played four or five home games to gain your invaluable feedback, which we will, as always, share with the Club. As the stadium is open year-round, there are high levels of staff consistency and no agency staff used across general admission concourses, so the expectation is for all departments to be operating at a high standard and for the provision to be amongst the best in the league, from day one. Thanks to all Spurs fans and THST members who completed our surveys, this is hugely appreciated by us all at the Trust as well as Andy Taylor and his team. We hope this update demonstrates the power of your feedback.
Subsidised travel for away fixtures
Rail strikes restricted travel options for the Bournemouth away match on 26 August and will similarly affect the Burnley away match on 2 September. We thank the Club for providing subsidised coach travel to fans for these fixtures. We note that Chelsea have just announced that they are discontinuing their subsidy for coach travel to away matches, a decision that has been criticised by the Chelsea Supporters’ Trust. Chelsea’s claim that providing subsidised travel is not financially sustainable is eyebrow-raising when considered in light of their recent spending on player transfers. We urge THFC not to follow suit. Travel subsidies cost little to clubs but really help ease the financial burden on match-going supporters.
October TV picks
The Premier League released their fixture changes for October 2023 (matchweeks 8 to 10) on 17 August. Three Tottenham matches have been selected for TV broadcast. Luton away will now kick off at 12:30pm on Saturday 7 October; Fulham at home at 8pm on Monday 23 October and Crystal Palace away at 8pm on Friday 27 October. The good news is that none of these fixtures involve travelling back from the other side of the country at a problem time. However, we know from our 2023 survey that of the current broadcast slots, Monday night and Friday night are the ones that supporters dislike the most. We continue to communicate supporters’ views and express opposition for anti-social slots via our involvement in the FSA’s Broadcast Working Group.
Trust members will know that we work closely with the Football Supporters’ Association to bring about improvements for supporters throughout the football pyramid. At the FSA’s AGM this year a motion was passed unanimously pledging to eradicate tragedy chanting. There has been a worrying escalation recently with Liverpool, Leicester, Leeds United, Cardiff and Manchester United among the Clubs who particularly suffer from songs by opposition fans which exploit human tragedies. In the FSA’s words: “To challenge the totally unacceptable presence of football tragedy abuse, for season 2023-24, regulation changes and tough new measures have been introduced which will see people who are found to have committed offences face stadium bans and potential criminal prosecution. The issue is focused on offensive chanting, gesturing and displaying offensive messages based on football-related tragedies, which causes significant distress to the victims’ families, survivors and affected-club supporters. Football authorities, supporter groups and law enforcement organisations, including the police and Crown Prosecution Service, have united to crack down on fans who participate in this vile form of abuse. In addition to bans and criminal sanctions, a range of in-stadium, in-classroom and online resources will be rolled out under the ‘Love Football Protect the Game’ banner, to educate adults and children alike about the hurt tragedy chanting causes. Ground regulations have also been updated to incorporate references to tragedy chanting. The game will also continue its efforts to combat dangerous, illegal and unwelcome behaviour off the pitch, be it in the stands or online. Last season a host of new measures were introduced by authorities which saw enhanced sanctions applied for people identified entering the pitch, using pyros, taking drugs to games, throwing objects or for discriminatory abuse.” This eight minute video shared by Sky Sports vividly describes the impact of tragedy chanting on the family and friends of the victims and is worth sharing with fellow fans – just click the link here.
Board update - Simon Sullivan
Simon Sullivan has sadly stepped down from the THST Board, having served for 17 months. During his time on the Board, he made valuable contributions to the Trust’s ticketing and catering workstreams. We thank Simon for his hard work and wish him the very best for the future.
Special offer for THST members
Many of you will have seen the fantastic artwork created by Mark Sydor of Futbolista either at our recent BBQ, on Twitter, or online. Mark recently launched Futbolista which combines his two main passions in life - graphic design and the mighty Tottenham Hotspur. Mark said: “My goal is to create unique artwork that celebrates our illustrious history, legendary players and what it means to be part of this great club. As a regular at White Hart Lane since my first visit in 1985 and a season ticket holder for the past 19 years, I’m hugely optimistic for the Ange Postecoglou era. Here’s to many more memories being made along the way.” Mark is offering all THST members a 15% discount with code THST15. We are big fans of Mark’s work and recommend that you check out his products at futbolista.co.uk and enter code THST 15 at the checkout.
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