We’re pleased the months of speculation are finally over and fans know where our team will be playing, and when, next season. But the confirmation also brought news that we would be playing our first home game at Wembley, not our new stadium.
Our prime considerations at all times are the fair treatment of supporters and the well being of the playing side of the Club. We understand the playing staff wanted to avoid a run of away games at the start of the season, and as supporters we must respect that view. But we also understand, and share, the feelings of supporters who bought highly-priced season tickets on the understanding they would see 19 Premier League games at our new stadium.
When the Club informed us our first home game would be at Wembley, we wanted to ensure supporters were treated fairly and given options. Under ticketing Terms and Conditions, the Club is not obliged to offer any compensation for a change in home venue so we were pleased to see an acknowledgement of the inconvenience caused by the crediting of one nineteenth of the cost of a season ticket back into each season ticket holder’s eticketing account and the option of not purchasing a ticket for the match at Wembley. We did, however, ask for straight refunds as opposed to Club credit and we queried the decision to credit 1/19th as opposed to face value.
We also asked for confirmation that all of the concessionary bandings available at the new ground would be available for the Wembley match, including the newly introduced Young Adult category. We are pleased this is indeed the case.
We have stressed the importance of competitive pricing for the match at Wembley and have also asked for a special 20% discount day in all Spurs outlets at the national stadium as an added incentive to attend, and as an additional gesture of good-will. We await a decision from the Club on these requests.
It’s not an ideal start to our new season, but it is better than many feared it would be! We now look forward to finally moving into our new home across the weekend of 15/ 16th September.
THST Board
14 June 2018
When the Club informed us our first home game would be at Wembley, we wanted to ensure supporters were treated fairly and given options. Under ticketing Terms and Conditions, the Club is not obliged to offer any compensation for a change in home venue so we were pleased to see an acknowledgement of the inconvenience caused by the crediting of one nineteenth of the cost of a season ticket back into each season ticket holder’s eticketing account and the option of not purchasing a ticket for the match at Wembley. We did, however, ask for straight refunds as opposed to Club credit and we queried the decision to credit 1/19th as opposed to face value.
We also asked for confirmation that all of the concessionary bandings available at the new ground would be available for the Wembley match, including the newly introduced Young Adult category. We are pleased this is indeed the case.
We have stressed the importance of competitive pricing for the match at Wembley and have also asked for a special 20% discount day in all Spurs outlets at the national stadium as an added incentive to attend, and as an additional gesture of good-will. We await a decision from the Club on these requests.
It’s not an ideal start to our new season, but it is better than many feared it would be! We now look forward to finally moving into our new home across the weekend of 15/ 16th September.
THST Board
14 June 2018
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